How much does your service cost?

Wheelchair van transport
Transport by wheelchair van is generally not covered by insurance. The wheelchair van generally costs between $35 - $50 each way plus a mileage charge of approximately $4 per mile. Charges vary somewhat depending upon the specific service needed (see below) and the distance.

Ambulance transport
Ambulance transports to the hospital for an acute, urgent or emergent condition are almost always covered by insurance. Our policy is that we accept the financial risk for such transports; the patient/family is only liable for any applicable co-pay required by insurance. Co-pays generally range from $50 - $200, depending upon insurance.

Insurance will also usually cover the cost of ambulance (stretcher) transport from the hospital back to home or a care facility if the patient has a medical need for the stretcher. “Medical need” basically means that the patient cannot safely sit in a chair or wheelchair during transport, or may need medical care or attention during transport.

Insurance will generally not pay for ambulance transport, regardless of the patient’s medical need for a stretcher, in the following cases:

• To and from a physician office or clinic for evaluation
• Between nursing homes or other assisted living facilities
• When the patient can be safely transported by other means.

In those rare cases where a patient, family or facility will be paying the full cost of an ambulance transport, the charge is between $350 - $700 plus approximately $10 per mile, depending upon the level of care required and the services requested (see below).

Will insurance pay for the service?

Insurance, including Medicare, will almost always pay for ambulance transport when it is deemed “medically necessary”. Our staff can generally determine if a case will be judged “medically necessary” by the insurance company when the call is received.

In those cases where we believe the transport is medically necessary, we assume the full risk of reimbursement; the patient and/or family is only responsible for any co-pays or deductibles required by the insurance company.

Wheelchair van transport is generally not covered by any insurance, unfortunately. The cost for these transports is usually the responsibility of the patient or family.

What level of training do your staff have?

Our ambulances are staffed by State certified Emergency Medical Technicians and Paramedics. These medical professionals have the same training and certifications as the staff of the local 9-1-1 ambulances.

The wheelchair vans are staffed with either transport technicians with CPR, first aid and defibrillator training, or EMT’s.

My mother is oxygen-dependant. Can she be transported on the wheelchair van?

Yes. Our wheelchair vans carry oxygen bottles and also have the capability to safely secure the patient’s own oxygen tank as needed.

Are there weight or size limits for the wheechair van? Ambulance?

The wheelchair vans can accommodate almost any size patient or wheelchair. The electric lift on the wheelchair vans can handle up to 750 pounds total weight.

The ambulances can accommodate patients up to 750 pounds as well.